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About Us Castle Forklifts Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Castle Forklifts Ltd
Unit 15 Paynes Lane Industrial Estate,
Rugby
Warwickshire CV21 2UH
United Kingdom

Phone 01788 560531
Fax 01788 540943

Web www.liftruck.co.uk
email info@liftruck.co.uk

VAT No.273 7419 39
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Some times the colour of the goods supplied may vary from that shown on our web sites.
Shipping And Handling All goods in stock which are ordered by 1am are shipped the same day for next business day delivery between 8am and 5.30pm. Our carrier requires someone to sign for the goods or they will not be left. You are strongly advised to check the goods for damage before accepting them as claims for damage cannot be made if the goods are signed for and accepted in good condition.
Delivery Schedule We deliver your order right away. We will normally send orders for items in stock to you within 1 business day if ordered before 1am
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Your item is guaranteed to have been despatched in good condition, suitably packaged and to be of merchantable quality.

PLEASE READ THIS CAREFULLY

YOUR ORDER WILL BE DESPATCHED CAREFULLY PACKAGED AND OFTEN SHRINK WRAPPED IN CLEAR POLYTHENE..

PLEASE EXAMINE IT THOROUGHLY FOR DAMAGE UPON ARRIVAL BY REMOVING ANY PACKAGING.

IF THE ITEM IS DAMAGED SIGN THE CARRIERS NOTE TO THAT EFFECT AND INFORM US WITHIN 24 HOURS. WE WILL THEN CLAIM ON YOU BEHALF AGAINST THE CARRIER.

WE REGRET THAT WE CANNOT ENTERTAIN ANY CLAIM FOR DAMAGED GOODS THAT HAVE BEEN ACCEPTED AND SIGNED FOR AS IN GOOD CONDITION.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can contact us using the details below:-

Castle Forklifts Ltd
Unit 15 Paynes Lane Industrial Estate,
Rugby
Warwickshire CV21 2UH
United Kingdom

Phone 01788 560531
Fax 01788 540943

Web www.liftruck.co.uk
email info@liftruck.co.uk

VAT No.273 7419 39

Registered company no. 1230402
Privacy Policy Castle Forklifts Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy PLEASE READ THIS CAREFULLY

YOUR ORDER WILL BE DESPATCHED CAREFULLY PACKAGED AND OFTEN SHRINK WRAPPED IN CLEAR POLYTHENE..

PLEASE EXAMINE IT THOROUGHLY FOR DAMAGE UPON ARRIVAL BY REMOVING ANY PACKAGING.

IF THE ITEM IS DAMAGED SIGN THE CARRIERS NOTE TO THAT EFFECT AND INFORM US WITHIN 24 HOURS. WE WILL THEN CLAIM ON YOU BEHALF AGAINST THE CARRIER.

WE REGRET THAT WE CANNOT ENTERTAIN ANY CLAIM FOR DAMAGED GOODS THAT HAVE BEEN ACCEPTED AND SIGNED FOR AS IN GOOD CONDITION.

Your rights to return goods are protected under EU legislation.