Frequently Asked Questions

General Product Information

1. What is the Liftkar SAL Fold L Stairclimber used for?
The SAL Fold L is designed to assist with transporting heavy loads up and down stairs safely and efficiently, especially in environments where space-saving and portability are key.

2. What types of loads is it suitable for?
It is ideal for transporting items such as oxygen cylinders, beverage crates, cleaning equipment, and similar loads — particularly in delivery, healthcare, or maintenance roles.

3. What makes this model different from other Liftkar stairclimbers?
The SAL Fold L features a folding frame and handles, making it especially compact and ideal for users with limited storage space or for transporting in smaller vehicles.

4. Is it suitable for both commercial and personal use?
Yes, it is used widely across sectors including facilities management, care services, logistics, and also in private homes or domestic delivery settings.

Usage and Operation

5. How is the SAL Fold L powered?
It uses a rechargeable battery pack to power the climbing mechanism, enabling controlled and smooth stair climbing without manual lifting strain.

6. What types of stairs can it climb?
It is suitable for most indoor and outdoor staircases including straight, spiral, carpeted, or concrete steps, provided they are dry and stable.

7. Is the folding feature easy to use?
Yes, the handles and toe plate fold quickly and easily, allowing the stairclimber to be compactly stored or transported between jobs.

Maintenance and Care

8. What regular maintenance is required?
Ensure the battery is charged, check the climbing mechanism and wheels for wear, and clean the stairclimber after use to maintain its performance.

9. Are spare parts available?
Yes, all key parts including batteries, climbing components, and folding sections are available to order through our support team.

10. Is there a warranty included?
Yes, this unit is covered by a 12-month manufacturer’s warranty, covering both mechanical and electrical components under standard conditions.

Purchasing and Delivery

11. How long does delivery take?
Delivery is typically 2–3 working days to mainland UK addresses, depending on stock availability.

12. Can I get advice before buying?
Absolutely — our product experts are happy to help you choose the most suitable model for your needs. Contact us by phone or email.

13. What if the product isn’t suitable after delivery?
We accept returns within 30 days, provided the item is unused and in its original packaging for resale.

Safety and Regulations

14. Is the SAL Fold L compliant with UK safety regulations?
Yes, it meets all relevant UK and EU safety standards for battery-powered handling equipment and includes CE certification.

15. Are instructions included for safe use?
Yes, each unit is supplied with a full instruction manual that outlines safe operation, battery care, and folding mechanisms.