Frequently Asked Questions

General Product Information

1. What is the Liftkar SAL Uni Powered Stairclimber used for?
This electric stair climber is designed for safely transporting heavy or awkward loads up and down stairs with minimal physical strain, making it ideal for delivery drivers, technicians, and transport staff.

2. What types of items can it carry?
It is suitable for moving appliances, boxes, tool cases, oxygen cylinders, vending machines, and other heavy items typically moved in logistics and field service roles.

3. Is this product suitable for domestic and commercial use?
Yes, the Liftkar SAL Uni is commonly used in both domestic settings (such as care homes or home deliveries) and commercial environments (such as warehouses, maintenance services, and courier operations).

4. Is the Liftkar SAL Uni easy to transport?
Yes, the unit is lightweight, foldable, and compact, allowing it to be stored in a vehicle or carried when not in use.

Usage and Operation

5. How is the stairclimber powered?
It operates using a rechargeable battery pack, providing smooth, controlled motion up and down stairs with the push of a button.

6. Can it be used on all stair types?
Yes, the Liftkar SAL Uni is suitable for most indoor and outdoor stairs, including concrete, stone, metal, and carpeted surfaces.

7. Is operator training required?
While the device is simple to use, basic training is recommended to ensure safe handling, especially on tight staircases or when dealing with heavy or fragile loads.

Maintenance and Care

8. What maintenance is needed?
Regularly check the battery charge, inspect the wheels and motor for wear, and clean the unit after use to ensure optimal performance.

9. Are replacement parts available?
Yes, we supply batteries, control switches, climbing mechanisms, and other genuine spare parts. Contact our support team with your unit serial number.

10. Is there a warranty with this product?
Yes, the Liftkar SAL Uni comes with a 12-month warranty covering manufacturing defects and electrical components.

Purchasing and Delivery

11. What is the typical delivery time?
Standard delivery is 2–3 working days across mainland UK, subject to availability.

12. Can I request a demonstration or advice before purchasing?
Yes, we offer product advice and can arrange a demo where possible. Contact our team to discuss your requirements.

13. What is the return policy for this item?
Returns are accepted within 30 days, provided the unit is unused and in original condition and packaging.

Safety and Regulations

14. Does the Liftkar SAL Uni meet safety standards?
Yes, it complies with all applicable UK and EU safety regulations for battery-powered manual handling equipment.

15. Are safety instructions provided?
Yes, a full operator manual is included, with guidelines for safe use, stair navigation, and battery care.