Frequently Asked Questions

General Product Information

1. What are the Heavy Duty 7–15 Tread Mobile Steps used for?
These steps are designed for safe access to high-level shelving, machinery, and mezzanines in demanding industrial environments such as warehouses, factories, and distribution centres.

2. What materials are used in their construction?
Manufactured from heavy-duty tubular steel with a durable powder-coated finish, these steps offer excellent strength, stability, and corrosion resistance.

3. What tread options are available?
This range includes models from 7 to 15 treads, offering platform heights from approximately 1.75m to 3.75m to suit a wide range of working heights.

4. What type of treads do they have?
The steps feature expanded steel mesh treads that provide superior grip and drainage, making them suitable for both clean and industrial environments.

5. What is the load capacity?
These heavy-duty steps are rated to a safe working load of up to 300kg, ideal for high-traffic and high-load access tasks.

Usage and Operation

6. Are the steps mobile?
Yes, they feature a central lever-controlled braking system with robust wheels, allowing easy manoeuvrability and firm grounding during use.

7. Are safety features included?
Yes, all models include side handrails, a full rear guardrail, and a secure working platform with toe plates for maximum safety at height.

8. Can these steps be used outdoors?
While primarily designed for indoor use, they may be used in covered outdoor areas with appropriate care and consideration of surface conditions.

Maintenance and Care

9. What kind of maintenance is recommended?
Inspect wheels, treads, brakes, and weld joints regularly. Clean off debris and ensure the brake mechanism engages and releases smoothly.

10. Are spare parts available?
Yes, components like wheels, mesh treads, braking systems, and handrails are available. Contact Liftruck UK with your model and order reference.

11. What is the warranty?
The steps are backed by a 12-month warranty covering defects in materials and workmanship under standard usage conditions.

Purchasing and Delivery

12. What is the delivery timeframe?
These steps are made to order and typically delivered within 3–4 weeks across the UK, depending on the size, configuration, and finish selected.

13. Can I choose a custom colour?
Yes, custom RAL colour options are available for an additional lead time. Please contact our team to confirm your preferences before ordering.

14. Are returns accepted?
As these are custom-built products, returns are only accepted for manufacturing faults or damage. Please review our full returns policy for further details.

Safety and Regulations

15. Are these steps compliant with UK regulations?
Yes, they are manufactured in accordance with UK standards for workplace access and safety equipment.

16. Are usage instructions included?
Yes, a comprehensive user guide is included, detailing safe usage, maintenance tips, and brake operation.