Frequently Asked Questions

General Product Information

1. What are Standard Duty Mobile Steps used for?
These mobile steps are ideal for accessing shelving, mezzanines, and elevated work areas in warehouses, stockrooms, factories, and offices.

2. What materials are they made from?
The steps are manufactured from welded tubular steel with a durable powder-coated finish for added strength and long-term corrosion resistance.

3. What tread options are available?
These mobile steps are available in a variety of tread configurations, typically ranging from 2 to 12 treads depending on working height requirements.

4. What type of treads do they use?
The steps are fitted with either anti-slip punched steel treads or rubber-covered treads, depending on the model, providing excellent grip and safety underfoot.

5. What is the maximum weight capacity?
Standard Duty Mobile Steps are typically rated for a maximum load capacity of up to 125kg–150kg, suitable for most commercial and light industrial applications.

Usage and Operation

6. Are the steps easy to move?
Yes, the steps are mounted on spring-loaded castors or dome feet that retract when weight is applied, keeping the unit stable during use and mobile when unoccupied.

7. Are handrails included?
Yes, these steps come with built-in handrails as standard, providing additional safety and user confidence while ascending or descending.

8. Are these suitable for indoor and light-duty industrial environments?
Absolutely. They are widely used in environments like warehouses, libraries, schools, archives, and small manufacturing facilities.

Maintenance and Care

9. What maintenance is required?
Regularly inspect the castors, handrails, and tread surfaces for signs of wear. Clean off any debris or residue to maintain anti-slip performance and safety.

10. Are spare parts available?
Yes, spare parts such as wheels, feet, and treads may be available. Please contact Liftruck UK with your model details for support.

11. Is there a warranty included?
These steps come with a 12-month warranty covering defects in materials and workmanship under normal usage conditions.

Purchasing and Delivery

12. What is the delivery lead time for this product?
Standard delivery for this product is approximately 3–4 weeks, as each unit is made to order to meet your specific size and configuration requirements.

13. Do you offer custom colours or finishes?
Yes, custom colours and finishes may be available on request. Please contact our team for options and lead times.

14. Can I return the steps if they are unsuitable?
As these steps are made to order, returns may not be accepted unless there is a manufacturing fault. Please check with our team prior to ordering for full terms.

Safety and Regulations

15. Are the steps compliant with UK safety standards?
Yes, Standard Duty Mobile Steps are designed to meet or exceed UK regulations for mobile access equipment in the workplace.

16. Are user instructions included?
Yes, a user guide with safety, handling, and maintenance advice is provided with every unit to support correct usage.