Frequently Asked Questions

General Product Information

1. What are Apollo Heavy Duty Sack Trucks used for?
These sack trucks are designed for transporting heavy or bulky loads in warehouses, workshops, retail stockrooms, and delivery operations. Their puncture-proof wheels make them suitable for both indoor and outdoor environments.

2. What materials are the trucks made from?
Constructed from heavy-duty tubular steel, these sack trucks are powder-coated for durability, corrosion resistance, and long service life.

3. What is the load capacity of the Apollo Sack Truck?
The Apollo model is capable of handling up to 300kg, making it a reliable option for demanding materials handling tasks.

4. What size is the toe plate?
The truck features a fixed toe plate suitable for large boxes, crates, and other heavy items. Toe plate dimensions vary slightly depending on the model selected.

5. Is this model suitable for commercial use?
Yes, it's built for tough environments and continuous use by couriers, warehouse staff, and tradespeople.

Usage and Operation

6. What makes the wheels puncture-proof?
The wheels are made from a solid polyurethane compound, meaning they will not go flat or require inflation, making them ideal for uneven floors and outdoor areas.

7. Is the handle ergonomic?
Yes, it includes a looped handle design for easy grip, control, and comfortable operation during heavy lifting and moving.

8. Can it be used on ramps or kerbs?
Yes, the sturdy wheels and strong frame allow the sack truck to navigate over low steps, ramps, and kerbs safely when used correctly.

Maintenance and Care

9. What maintenance is needed?
Regularly check for wear on the wheels and inspect the frame and toe plate for any signs of bending or fatigue. Wipe down the frame and keep moving parts free from dirt and debris.

10. Are replacement parts available?
Yes, replacement wheels and other parts may be available. Contact Liftruck UK with your model and order reference for details.

11. What warranty is included?
This product includes a 12-month warranty covering manufacturing defects under normal usage conditions.

Purchasing and Delivery

12. What is the delivery timeframe?
Standard delivery for this sack truck is 2–3 working days across the UK, subject to stock availability.

13. Can I order in bulk?
Yes, volume discounts may be available for orders of multiple units. Please contact our team for a competitive quote.

14. What is your returns policy?
Returns are accepted within 30 days, provided the item is unused and returned in its original packaging. See our returns policy for full terms.

Safety and Regulations

15. Is the Apollo Sack Truck compliant with safety standards?
Yes, it is designed to meet standard UK manual handling regulations and safety guidelines for materials handling equipment.

16. Are usage instructions provided?
Yes, each unit is supplied with basic usage and care instructions to ensure safe operation and long-term performance.