Frequently Asked Questions

General Product Information

1. What are complete skate sets used for?
Complete skate sets are designed for the safe and efficient movement of heavy machinery and industrial equipment, providing a full setup for stable and balanced load transport.

2. What’s included in a complete skate set?
Each set typically includes front steerable skates with a handle, rear skates, and a connecting bar — giving you all necessary components to move heavy loads in a controlled and coordinated manner.

3. Are these skates suitable for professional use?
Yes, these sets are widely used by machinery movers, plant maintenance teams, and logistics professionals for relocating equipment in industrial environments.

4. Can these skates be used on different surface types?
They are designed for use on smooth, level surfaces such as concrete warehouse floors. For other surfaces, please check suitability or contact us for guidance.

Usage and Operation

5. How do I operate the complete skate set?
Position the rear skates under the load’s back section, place the steerable front skates under the front, and use the handle to guide the movement. Always lift the load safely before positioning the skates.

6. Can the set be controlled by one person?
While possible for lighter loads, we always recommend two operators for safety and to maintain full control of the movement, especially when navigating turns or inclines.

7. Does the steering handle help with direction?
Yes, the front skate includes a steering turntable or handle that allows the user to direct the load safely and accurately during transit.

Maintenance and Care

8. How should I maintain the complete skate set?
Keep all components clean and free of debris. Lubricate moving parts such as rollers and steering mechanisms. Inspect the set regularly for wear or damage before use.

9. Are replacement parts available?
Yes, spare handles, rollers, and bars can be provided. Contact our team with your order details to request parts or servicing advice.

10. Can the components be stored assembled?
Yes, the skates and accessories can be stored together for convenience. Keep them in a dry location and avoid stacking heavy items on top of them.

Purchasing and Delivery

11. What is the delivery timeframe?
Delivery is typically 2–3 working days across mainland UK. For faster delivery or specific requirements, please contact us before placing your order.

12. Do you offer trade or bulk order discounts?
Yes, we provide competitive pricing for repeat or large orders. Reach out to our sales team for a personalised quotation.

13. Can the set be returned if unused?
Yes, if the complete skate set is unused and in its original packaging, it can be returned within 30 days under our returns policy.

Safety and Regulations

14. Are these skate sets compliant with UK safety standards?
Yes, our complete skate sets are manufactured in line with UK and EU industrial safety standards to ensure reliable and secure load handling.

15. Are operating instructions included?
Yes, a comprehensive user guide is included with each set to ensure safe and proper use, along with maintenance and safety tips.