Frequently Asked Questions

General Product Information

1. What are Individual Skates with Swivel Castors used for?
These skates are designed to move heavy machinery or large equipment smoothly and safely across level surfaces, with added flexibility thanks to swivel-mounted castors.

2. What makes swivel castor skates different from standard models?
Unlike fixed-direction skates, these feature rotating castors that allow for greater manoeuvrability — ideal for navigating corners or repositioning equipment with precision.

3. Are these skates suitable for factory or warehouse environments?
Yes, they are specifically designed for use on solid industrial floors, making them perfect for manufacturing facilities, workshops, and warehouses.

4. Are the skates supplied as a full set?
Yes, these units are provided as matched sets to ensure even weight distribution and optimal performance during load handling.

Usage and Operation

5. How do I use swivel castor skates effectively?
Place the skates under stable load points using lifting equipment such as a toe jack. Once positioned, the swivel castors allow controlled movement in multiple directions.

6. Do the castors lock in place?
Depending on the model, some may include brake mechanisms. Always ensure movement is well-controlled and monitored during operation, especially on inclines or slopes.

7. Can these be used on slightly uneven floors?
These skates perform best on flat, level surfaces. For uneven floors, consider using additional support tools or check with us for more suitable equipment.

Maintenance and Care

8. How should I maintain the swivel castors?
Keep the castors free from dust and debris, lubricate the swivel mechanisms periodically, and inspect for any signs of wear before each use.

9. Are spare parts or replacement castors available?
Yes, we offer replacement castors and components. Contact our support team with your order details for assistance with spares.

10. Is a maintenance manual included?
Yes, each skate set includes a guide outlining proper usage, safety instructions, and maintenance routines.

Purchasing and Delivery

11. How long does delivery take?
Standard delivery across mainland UK typically takes 2–3 working days. Please get in touch for urgent orders or special delivery requirements.

12. Do you offer trade or bulk order pricing?
Yes, we offer competitive pricing for trade accounts or bulk orders. Reach out to our sales team for a tailored quote based on your needs.

13. Can I return the product if unused?
Yes, we accept returns within 30 days of purchase as long as the item is unused and in original packaging. Please see our returns policy for details.

Safety and Regulations

14. Are these skates certified for industrial use?
Yes, they are manufactured to comply with UK industrial safety regulations, ensuring safe use in load-handling applications.

15. Are safety instructions included?
Yes, the product includes clear safety guidance on correct placement, handling procedures, and maintenance practices.