Frequently Asked Questions

General Product Information

1. What is the Powered Platform Truck with Mesh Sides used for?
This electric-powered platform truck is ideal for transporting loose, bulky, or boxed goods across warehouses, factories, and commercial environments. The mesh sides help contain the load securely.

2. What are the mesh sides made from?
The sides are made from durable steel mesh panels that offer full visibility of contents while preventing materials from shifting or falling during transit.

3. Is it suitable for use in indoor settings?
Yes, it is perfect for indoor applications such as order picking, warehouse logistics, and distribution centres due to its quiet, emission-free operation.

4. Can the mesh sides be removed?
Depending on the configuration, some or all sides may be detachable or hinged to allow for easier loading and unloading.

Usage and Operation

5. How is the truck operated?
It includes a simple control handle with forward and reverse motion, as well as braking and variable speed functions for precise control in busy environments.

6. Does the platform truck work on slopes?
Yes, it can handle slight gradients, although it should only be used on approved slopes as per the user manual’s guidance.

7. Is it safe to use in narrow aisles?
Yes, the powered trolley is designed to be compact and highly manoeuvrable, making it ideal for use in confined or narrow areas.

Maintenance and Care

8. What maintenance does the powered platform truck need?
Keep the battery charged, check for wear on castors and wheels, and regularly inspect controls and safety features. Cleaning the frame and mesh is also recommended.

9. Can I order spare batteries or components?
Yes, spare parts including batteries, chargers, and castors are available. Contact our support team with your order number for help.

10. Does it come with a warranty?
Yes, the unit is covered by a 12-month manufacturer’s warranty against material or manufacturing defects under normal usage conditions.

Purchasing and Delivery

11. What is the standard delivery time?
Delivery is typically 2–3 working days across mainland UK, subject to current stock levels.

12. Can I purchase multiple units for large operations?
Absolutely — we welcome bulk and trade orders. Discounts may be available depending on quantity and custom requirements.

13. What is your return policy?
We offer a 30-day return window for unused items in their original packaging, provided they are in resaleable condition.

Safety and Regulations

14. Is the platform truck compliant with safety standards?
Yes, it is built to conform to UK safety regulations for electric handling equipment used in commercial and industrial environments.

15. Are usage instructions provided?
Yes, a detailed instruction manual is included with every unit to guide users through safe operation and maintenance procedures.