Frequently Asked Questions

General Product Information

1. What is the Powered Trolley Platform Truck used for?
This electric platform trolley is designed to move heavy goods or materials effortlessly across warehouses, workshops, and industrial sites, reducing manual handling strain.

2. What type of motor does the trolley use?
It is equipped with a reliable electric drive motor that offers smooth acceleration and efficient transport of loads with minimal operator effort.

3. Is it suitable for indoor use?
Yes, the powered trolley is ideal for indoor environments thanks to its quiet, clean electric operation and non-marking wheels.

4. Does it come fully assembled?
The trolley is delivered either fully assembled or requiring minimal setup. A full instruction manual is included to assist with commissioning.

Usage and Operation

5. How is the trolley controlled?
It features an easy-to-use control handle with forward/reverse direction, braking, and variable speed options for safe operation in tight spaces.

6. How long does the battery last?
Battery life varies depending on usage and terrain, but it typically allows for extended use throughout a full shift. Charging instructions are included.

7. Is it suitable for use on ramps or slopes?
Yes, it can be used on gentle slopes or ramps, though operators should always follow safe incline guidelines provided in the manual.

Maintenance and Care

8. What maintenance does the trolley require?
Regularly check the battery, keep wheels clean, and ensure the drive system is free from obstructions. Full maintenance guidance is provided.

9. Are spare parts or batteries available?
Yes, we supply spare parts including wheels, batteries, and control handles. Please contact us with your order reference for availability.

10. Is there a warranty included?
Yes, the powered trolley comes with a 12-month warranty covering manufacturing faults and defects under normal usage.

Purchasing and Delivery

11. What is the typical delivery time?
Delivery is usually made within 2–3 working days to mainland UK, subject to stock availability at the time of order.

12. Can I order multiple units for a fleet?
Yes, we accept bulk orders and offer trade pricing for businesses looking to equip multiple locations or teams.

13. What is your returns policy?
We accept returns within 30 days if the item is unused, in its original packaging, and in resaleable condition.

Safety and Regulations

14. Is the powered trolley safe for commercial environments?
Yes, it is built to meet UK safety standards and is suitable for use in warehouses, stockrooms, and industrial facilities.

15. Are operating instructions included?
Yes, each unit includes a detailed manual with instructions for operation, battery charging, maintenance, and safety guidelines.