Frequently Asked Questions

General Product Information

1. What are the Heavy Duty 5–6 Tread Mobile Steps used for?
These steps are built for safe, elevated access in warehouses, factories, and industrial units, where regular access to racking or equipment at height is required.

2. What are they made from?
The steps are constructed from fully welded tubular steel, designed for strength and stability, and finished with a tough powder coating for durability.

3. What tread options are available in this range?
This model comes in 5- and 6-tread configurations, providing access heights from approximately 1.25m to 1.5m, depending on the version selected.

4. What type of treads do they have?
The steps are fitted with expanded steel mesh treads, offering secure, anti-slip footing even in dusty or oily environments.

5. What is the maximum load capacity?
These mobile steps have a safe working load of up to 300kg, making them suitable for industrial and heavy-use environments.

Usage and Operation

6. Are the steps mobile?
Yes, they feature a central lever-operated brake system with large wheels for easy mobility and fixed stability when in use.

7. Do they include safety rails?
Yes, both side handrails and a rear guardrail are fitted as standard to ensure user safety when climbing and working at height.

8. Can they be used in all types of facilities?
Yes, they are ideal for factories, distribution centres, and manufacturing plants where heavy-duty, mobile access equipment is needed.

Maintenance and Care

9. What maintenance is required?
Inspect the wheels, brake system, treads, and handrails regularly. Clean off any residue and ensure moving parts are functioning correctly for long-term safety and performance.

10. Are spare parts available?
Yes, replacement wheels, mesh treads, handrails, and brake components are available. Contact Liftruck UK with your order reference for assistance.

11. What warranty is provided?
A 12-month manufacturer’s warranty is included, covering defects in materials and workmanship under normal conditions.

Purchasing and Delivery

12. What is the lead time for delivery?
These mobile steps are made to order and typically delivered within 3–4 weeks across the UK. Timelines may vary slightly depending on the specification and finish.

13. Can I order in a custom colour?
Yes, RAL colour customisation is often available. Please contact our team for colour options and associated lead times.

14. Are returns accepted?
As these are custom-built products, returns are only accepted in the case of manufacturing defects or damage. Please review our returns policy for full details.

Safety and Regulations

15. Do these steps comply with UK safety standards?
Yes, they are manufactured to meet UK standards for workplace safety steps and mobile access equipment.

16. Are operating instructions included?
Yes, a user guide is supplied with each unit, detailing usage, safety procedures, and maintenance guidelines.