Frequently Asked Questions

General Product Information

Q. What is the ERGO1100 and who is it for?
A. The ERGO1100 is an ergonomic, manual pallet truck designed for low-effort pallet handling in warehouses, distribution centres, retail back-of-house, and loading bays. It helps teams move pallets smoothly while reducing strain during everyday tasks.

Q. What makes the ERGO1100 “ergonomic”?
A. It features a comfort-shaped handle, smooth-rolling wheels, and a stable chassis that minimises push/pull effort and improves control. The design supports frequent starts, tight turns, and precise positioning at racking or packing benches.

Q. Is it compatible with the common pallets used in UK/EU operations?
A. Yes. It’s built for the standard pallet formats typically found across UK and European warehouse and logistics environments.

Q. Is a user manual included?
A. Yes. A clear user manual is supplied to help with setup, daily checks, safe use, and care.

Usage and Operation

Q. How easy is it to manoeuvre in tight aisles and busy bays?
A. The ERGO1100 is designed for agile handling with controlled steering and predictable tracking, making it straightforward to turn, park, and align pallets in narrow aisles and on crowded dock floors.

Q. Can I use it on ramps or slight gradients?
A. Use extra care on shallow, short gradients and maintain full control at all times. Keep speeds low, ensure good footing, and follow your site’s handling procedures when approaching dock levellers or tail-lifts.

Q. What floor surfaces does it work best on?
A. It performs best on smooth, clean concrete or resin floors. It can tolerate minor surface imperfections, but avoid potholes, debris, and sharp thresholds to protect wheels and keep handling light.

Q. Is it suitable for goods-in checks and internal moves?
A. Yes. It’s ideal for fast pallet positioning at receiving, putaway, order picking, and staging areas, helping streamline short shuttle moves throughout the shift.

Maintenance and Care

Q. What routine checks should I perform?
A. Before each shift, inspect the handle and controls, wheels and axles, hydraulic components, and safety labels. Remove any wrap or debris from around the wheels and confirm smooth, even lifting and lowering.

Q. How do I keep it running smoothly?
A. Keep moving parts clean, lubricate per the manual, and store the truck indoors in a dry area. Wipe down with a soft cloth and avoid harsh chemicals or direct water jets on seals and moving joints.

Q. Are replacement parts available?
A. Yes. Common wear parts such as wheels, axle pins, seals, and handles are available to keep downtime to a minimum.

Q. How often should servicing be done?
A. Service intervals depend on usage intensity. Many sites align inspections with their planned maintenance schedule to keep performance consistent and safe.

Purchasing and Delivery

Q. What is the typical delivery time for the ERGO1100?
A. Standard delivery is usually 6-8 weeks. If you have booking-in requirements or a tight deadline, let us know when ordering.

Q. Is the ERGO1100 supplied ready to use?
A. Yes. It arrives pre-assembled with the user manual, so you can perform basic checks and put it straight to work.

Q. Can I order multiple units for different zones on site?
A. Yes. Many teams assign trucks to goods-in, picking lanes, and packing areas to reduce travel and keep workflows moving.

Q. Is it sold individually?
A. Yes. The ERGO1100 is supplied as an individual unit.

Safety and Regulations

Q. What key safety practices should operators follow?
A. Operate at walking speed, keep a clear line of sight, and position loads centrally on the forks. Use level surfaces where possible and follow site traffic rules and one-way systems.

Q. Does it meet workplace safety expectations?
A. It’s designed for professional use in commercial environments. Carry out pre-use checks, follow your company’s health & safety procedures, and use the equipment within the safe working limits stated on the product labelling.

Q. Do operators need training before use?
A. Yes. Provide basic familiarisation covering safe handling techniques, controlled turning and stopping, and daily checks as outlined in the included user manual.